Transformative Service in Improving Societal Well-being

TransformativeService in Improving Societal Well-being

Editor: KhairulAkmaliah Adham, Aliah Hanim Mohd Salleh & Aini Aman

Publisher: UKMPress

ISBN: 9789674122645

Year: 2014

Weight: 0.150kg

Pages: 148pp

Price: RM35

As service economy stronger, the impact of serviceinteraction on societal well-being becomes even more profound. However, thepursuit of profit maximisation by organisations has increasingly threatened thesocial and moral aspects of development. Thus, sustainable development and the provision of service that fosterssocietal well-being are both imperative to societies and of strategicimportance to business. An important agenda in managerial dan policy practicesin service is to seek comprehensive solutions that can support societaltransformation. We regard ‘transformative service’ as enablers of thetransformation of both business and society which ultimately nurtures societalwell-being. We substantiate our explanations of this intriguing concept withapplications of interesting mechanisms of transformative service in this book,through case studies on waqf (Islamic trusts), mutual funds, support servicefor SME development, and zakat distribution system. In these cases, theexistence of social and institutional entrepreneurs, in combination with thepresence of anchor institutions and efficients systems, emerge as enablers ofinstitutionalisation of transformative service. The topics covered in this book arestimulating for researchers, educators, post-graduate or advanced undergraduatestudents, as well as policy makers and managers. The chapters in the book aresuitables as supplementary reading for courses related to service managementand marketing, innovation and entrepreneurship, organisation management,organisation theory and values-based management.